Service Level Agreements (SLAs)
At Agrius IT, we understand that customization is crucial for optimizing IT maintenance costs. Our tailored Service Level Agreements (SLAs) offer a flexible approach to managing your IT infrastructure. With our SLAs, you can choose the level of support that best fits your needs, ensuring you receive the right balance of service and cost efficiency.
Our in-house Level 3 (L3) capabilities enable us to provide comprehensive maintenance for End-of-Life (EOL) and End-of-Service-Life (EOSL) servers, storage systems, networking devices, and tape libraries. By leveraging these capabilities, we can offer significant cost savings on your existing maintenance contracts. Our customized solutions can reduce your maintenance costs by 30% to 70%, making IT maintenance more affordable and efficient.
Service Snapshot
- Within half an hour addressing tickets in favor of customer support which is 24/7 round the year
- Secure & Dedicated stocking locations worldwide
- Consultative and comprehensive quoting process
- Nationwide resources and service capability
- Technical Training workshops.
- Multi-brand support with SPOC.
- Yearly cost reduction.
- Customized SLA.
- Life extension up to next 20 years on all EOL/EOSL machines.
- On-site support.
- Cost Effective Solutions.
